| The early days of HD VoIP saw companies | | | | particular, since these calls are traditionally |
| struggling to produce affordable phones that could | | | | static-filled, devoid of ways to detect inflections in |
| handle the new codecs. Texas Instruments | | | | speech, and subject to many problems. |
| licensed their own codec; Polycom created some | | | | HD VoIP is becoming more compatible across the |
| of the earliest VoIP HD phones, and various | | | | board, with many companies offer SIP based |
| service providers sprang up offering HD service | | | | calling that seamlessly brings HD to your soft |
| for businesses. | | | | phone, mobile or desktop. Mobile phone developers |
| At first, costs were high and capability was | | | | continue to look for ways to make their phones |
| lacking. Desktop phones were utilized and modules | | | | more HD friendly. |
| added to increase line and call capacity. Eventually, | | | | The higher sound quality available with HD voice is |
| the more efficient phones were developed, cost | | | | just one benefit. Voice recognition systems can |
| began to drop, and additional features were added | | | | be much more effective and subject to less |
| to entice business owners to give HD a try. | | | | error. This technology is becoming increasingly |
| While upfront costs for setting up HD VoIP are | | | | popular for account verifications, as the caller can |
| not the lowest, the eventual benefits make up for | | | | simply recite their account number. A thick accent |
| the expenditure. A more pressing problem is the | | | | can cause difficulty, and in many cases the user |
| fact that the high audio quality HD voice is known | | | | can become irritated. |
| for is useless when calls are placed outside the | | | | While originally VoIP had a number of issues |
| corporate network. The lower quality PSTN | | | | including poor call quality, advances have been |
| service provides will bleed through on many of | | | | made that make even standard VoIP one of the |
| your calls. | | | | best options for voice calls. With the addition of |
| However, for networks in large businesses, and | | | | HD technologies, calls are even cleaner and clearer |
| B2B relationships between companies that are | | | | than before. Wideband codecs allow the |
| both HD enabled, communications can be much | | | | frequency range to be expanded, resulting in a |
| clearer - a benefit for conference calls in | | | | closer match to the caller's voice. |