Intercultural Education

As more and more internal business structurescertain culture is being mistreated, mostly ethnic
have been radically transformed; mainly in theminorities. For example in Malaysia: Governmental
communication and transportation technology. Thecompanies have a ratio of 60%~80% Malays,
need for global interdependency has also increased10%~20% Chinese, 5%~8% Indian and only 1%
resulting in companies fighting to conquer anfor other cultures.
international market by obtaining an interculturalSuch cases would induce lack of respect for each
business.other, alienating different ethnic groups and in the
There are many factors to be taken into accountend poor work contribution. When leading an
when a company wants its business to beintercultural business, one needs to understand
established in foreign grounds. The main concernand take care of the minorities, as a company is
when doing so would be intercultural differences.like a clock and for a clock to work properly it
Regardless of how well you manage you businessneeds all of the mechanical parts inside to work
there will be intercultural misunderstandings, whichtogether not against each other. (Remember the
will spark, in a regular basis.show "The Incredible"???)
The smart move to do then would be toSure it is arguable that a company with a sole or
introduce intercultural education or meetings toone culture would work better than an
brief the staffs of their differences. Interculturalintercultural company. Trying having all your close
education doesn't mean we have to fullyfriends to work with you together, you'd get
understand their religion or culture, but it is moremore cooperation and understanding as you don't
like a guideline for the do's and don'ts of a certainhave to explain much all you need is a glare.
race or culture.But that would otherwise disprove the need for
Intercultural education or training sessions focusesglobal interdependency. Sure, you'll get more
on helping a team to realize their differences andcooperation and understanding, but what about
similarities. Such areas like status, hierarchy,other markets and foreign territories? China is an
decision-making, conflict resolution, showingexploding market and their doors are open, are
emotion and ultimately cultural relation building.you fit enough to go in as you are? Wouldn't it be
From this basis, teams are then tutored on howa better idea if you were to send a Chinese
to recognize future communication difficulties andrepresentative over there, you'll make more
their cultural roots molding them into becominghandshakes in a day as they are local. India is also
more self-reliant. This would result in a morea vast market, wait, you have an Indian staff go
cohesive and productive team.right on in. There are endless possibilities for
When a company has a majority staff or clientsintercultural companies; the only thing left to do
with the same culture, their business can carrynow is to have better intercultural education with
out smoothly without touching to much sensitiveone another respecting each other while joining
issue. But problems arise when the diversity of ahand in hand to a prosperous future.